Because of the nature of digital products, all sales are final once the files have been accessed or downloaded.
This is standard practice for digital content, as files cannot be “returned” once delivered.
However, we care deeply about your experience.
Refunds may be considered in the following limited situations:
- You were charged twice for the same product
- You experienced a technical issue that prevented you from accessing the files, and we were unable to resolve it
- You accidentally purchased the same product twice
Refund requests must be submitted within 7 days of purchase.
Non-Refundable Situations
Refunds will not be issued for:
- Change of mind after download
- Lack of use or personal preference
- Misunderstanding of the product description
- Failure to read the product details before purchasing
- Requests made after the files have been successfully accessed and used
Access & Support
If you have any trouble downloading or opening your files, please contact us.
We’re always happy to help and will make sure you receive what you purchased.
📩 Contact email:contact.elaslovelifestories@gmail.com
Exchanges
As all items are digital, exchanges are not applicable.
Final Note
These products are created with care and intention.
If something doesn’t feel right, please reach out — we value trust, clarity, and kindness in every interaction.